Return Policies
Gravity Medical Spa INC is committed to providing you with quality products that meet your skincare needs and excellent customer service. It is our hope that you are satisfied with your Gravity Medical Spa skincare products; however, if the product does not meet your reasonable expectations you may request a refund or replacement within 30 days from original date of purchase. If your product was damaged in transit or if you have a defective products (ie broken pump), you may request, a product exchange for the same product only. If there is a documented allergic reaction to the product a refund or exchange will be permitted within 30 days of original purchase. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
To make any of the above requests, please send an email to info@gravitymedspa.com detailing the order number and the product for which you would like a refund or exchange, along with a description of your concern or complaint. Upon receipt of your request, Gravity Medical Spa INC will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you and used as intended. Requests for refunds and exchanges will be reviewed and determined on a case by case basis. Company reserves the right, in its reasonable discretion, to refuse to refund or exchange any product.
RETURN & EXCHANGE PROCESS
1. Initiate a return or exchange
If you would like to return or exchange an item purchased online, please contact Gravity Medical Spa Online Customer Care to initiate your return/exchange via email at info@gravitymedspa.com. Our team will be happy to assist you with returns that meet our policy requirements and/or to provide a recommendation on products for an exchange. Be sure to contact our Customer Care team before you send in a return or exchange. Gravity Medical Spa INC is not responsible for returns lost in transit that have not been communicated to Customer Care.
2. Pack your return & ship
Please safely pack the product(s) along with your completed return form.
Address the return to
Attn: Gravity Medical Spa – Online Customer Service Care
27352 Calle Arroyo
San Juan Capistrano, CA 92675
U.S.A.
Unfortunately at this time we are not able to provide prepaid return shipping labels for domestic or international orders. Tracking Information is required for all Packages. GMS is not responsible for lost or misdirected packages. We appreciate your understanding.